I am dedicated, enthusiastic, and hard working person with 6 years experience working as Senior Customer Service Specialist for a wireless telecommunication account based is the US, providing the best customer service experience.
I am skilled in communicating with the client over the phone and email. I have experience working on a postpaid and prepaid account. Well knowledgeable with billing concern including payment arrangements, plan change, retention, assisting customer for online navigation with their wireless account and account activation. I am an expert in using different 3rd party tools such as, clarify, system x, phoenix, torch, kiccare and telegence, and am eager to learn to use any new tool that gets the job well done.
I have received different awards from my previous company.
⦁ Awarded with the best employee of the month for commitment in going and beyond the call of duty on a regular basis.
⦁ Awarded as Top Agent for providing the best customer experienced for 2016.
⦁ Awarded as Rockstar for Quarter 4 performance for 2015.
⦁ Acknowledge for unwavering commitment in providing exceptional customer service.
Using these learnings and skills I gained from my previous job, I would definitely help you expand your business. I look forward to working with you in providing excellent customer service and anything else you may need help with.