Delivered excellent results in driving service level management to meet
or exceed quality of service commitments; skilled in resolving complex
& critical system issues within set SLA involving Root Cause Analysis
Impressive success in managing all phases of operations, including
planning, capacity / cost projections, forecasting & scheduling, risk &
contingency management, stakeholder management and reporting
Proficient in managing stakeholders, maintaining key relationships with
them by acquiring feedback on critical issues and taking appropriate
actions to ensure best customer experience
Skilled in driving projects / programs on improvement of customer
experience, utilizing Agile Project Management Methodology
People-friendly, collaborative & approachable with strong planning,
interpersonal, analytical, problem solving & people management skills
Rich experience in acting as an escalation gate to resolve critical issues
of the team members
Greetings sir, i am an expert freelancer for this job and your 100% satisfaction is assured if you
allow me to serve.
Here is the reason. Why you should pick me?
a) I am a very expert and have the same kind of experience of 5 years.
b) I work very hard (16+ hours a day and 7 days a week) and also very fast so... it will be done
very soon than most of the other providers
c) And most important part is my policy:
"I will give you (to my client) life time support (as long as you keep relation with me). And fix
any bugs/problem without any cost. So, don't ever worry about me”
Please sir, leave a reply ASAP, as I am waiting for your kind reply
10 years experience with excel for telecommunication and IT domain.
Managed SLA and KPI of vodafone india . Worked with verizon and BT for realization of missed invoice by preparing reports.
dear sir,
in the basis of your project details have available experience to provide you error free quality work of
mine. in previous i've completed as like as this project. not only that but also m a office executive of
cosmo ltd. where i do data entry work which is related to this project.
i'm waiting for ur positive response.
thanks.