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...image will be ready for digital printing and marketing online which will generate an income from digital prints. I cannot borrow the money we need to fix the roof & stay in business. I have no retirement income; Social Security only counts the last 10 years of employment before you apply for SS benefits and those were my worst years handicapped with injuries so I can’t exist on SS. If we lose phone & internet, we’re totally cut-off from the world and honestly, I doubt that I could survive being homeless again....

I am looking for a competent professional to redesign my PowerPoint document, focusing on heightening its visual appeal and enhancing its readability. The primary purpose of my presentation is educational; to inform and educate. Therefore, it's crucial that the updated design ensures the conveyed message is clear, concise, and easy to comprehend. Ideal candidates should be proficient in: - PowerPoint design techniques - Graphic design - Educational material presentation Notably, the redesigned PowerPoint should incorporate photos and illustrations, poised to enhance engagement and understanding. Experience in this area would be highly appreciated. Project is Confidential and not to be distributed.

I am seeking a skilled developer who can help me optimize my team's workflow and communication on Slack through the creation of automation bots. These bots should offer the following functionalities: - Message Scheduling: Automating message delivery at specific times. - File Sharing: Facilitating easy and organized file exchange between team members. - Task Assignment: Automating the delegation of tasks within the team. - Onboarding: Assisting with the onboarding process for new team members. I prefer the use of the Slack API to develop these bots. The ideal candidate should have a good understanding of this platform and be able to leverage its features effectively. User interaction with these bots should be seamless and intuitive. I envision the following methods: -...

I'm looking for a Filipina social media expert to create engaging and inspiring content for women aged 40 and over. Your main tasks will be to create 2 different posts every Monday, Wednesday, and Friday, and post them 3 times per week across Facebook, Instagram, Twitter, and LinkedIn. I...inspirational quotes, educational tips, success stories, and motivational posts. - Design Skills: Familiarity with tools like Canva or similar apps to create visually appealing content. Extra Notes: - The content should be 80% original and 20% famous quotes. - You should include a small logo and/or add the owner's name to each post. - Utilize free stock photos 80% of the time to enhance and deliver the message. - The end goal is to deliver content that empowers, educates, and motivates ...

...functionality of the website will be to allow users to book gaming rooms. The system should support a calendar view that displays the availability of the rooms. This view should be user-friendly and easy to navigate. - **Contact form**: Users must be able to contact us easily. This can be achieved through a contact form. The form should be simple and should have fields for name, email, subject and message. The website should be SEO-friendly and content should be newly created. Along with Booking it will have 1 dynamic home page and 3 other information static pages. E.g. of website needed is Ideal Candidate: - Experience in developing booking websites, preferably with calendar views and user-friendly interfaces. - Proficiency with contact form integration and a good und...

I am looking for a developer who can build me a SaaS app that will transform AI-generated text into undetectable AI text. The app should include three modules: AI Humanizer, AI Detector, and AI Generator. AI Humanizer: This module will convert AI-generated text to undetectable AI text that can bypass AI detectors like Originality AI, Undetectable AI, GPTZero, ZeroGPT, and Turnitin. It would also ensure that the transformed text maintains the original meaning and context while appearing human-written. AI Detector: This module will detect if the text given by the user is AI generated or not. AI Generator: This module will be used by user to produce high-quality, undetectable AI-generated content, such as essays and articles. Please bid only if y...

I'm seeking a proficient English expert who specializes in reviewing academic texts, particularly within the scope of Science and Engineering. My aim is to ensure that my work is free of errors, easy to understand and meets the highest academic standards. Key Responsibilities: - Review and correct my English writing - Enhance clarity and improve sentence structure Ideal Skills: - Strong command of English language - Excellent grammar, punctuation, spelling, and vocabulary knowledge - Experience in academic writing, particularly in the field of Science and Engineering is a must - Proficiency in technical language related to Science and Engineering is desirable Please include examples of your previous work in academic editing, especially in related fields. I am interested in a long-...

...experienced designer who can craft a compelling letter and card design to promote this new product. - The main objective of these designs is to promote and generate interest around the product. - The letter will be used to convey the core message of the new product, so it should be engaging and informative. - The card, on the other hand, must include an exclusive 10% offer and a free e-book, with a QR code that potential customers can scan. Since the design will be the first point of contact with my potential customers, the quality of the design and the way the message is presented is crucial. The design should be able to capture attention, generate curiosity, and ultimately drive the customer to make a purchase. Ideal skills and experience for this job include: - Pr...

I'm looking for a proficient animator to create a 2-min...proficient animator to create a 2-minute animated explainer video with a focus on storytelling. The goal is to captivate and engage an adult audience through a compelling narrative that underlines the core message of the video. Just like this video: Key Requirements: - Proficient in 2D animation - Strong storytelling skills - Ability to create engaging content for an adult audience - Experience in creating explainer videos is a plus The video's duration should not exceed 2 minutes. I am looking for someone who can translate my story and message into a visually appealing and impactful animated video. A creative and strategic thinker who can portray my narrative effectively is what I need.

...your creative muscles to ensure our video campaign stands out. Frame 1: Text: Summer School Adventures Begin! Registration Open Now! Footage: Energetic montage of children laughing, playing, and learning in various settings (classroom, outdoors, art projects). Frame 2: Text: Engaging Programs for Ages 3-17 Footage: Close-up shots of children of different ages actively participating in different types of activities (reading, science experiments, playing games, etc.). Frame 3: Text: July 7th - September 4th | New Sessions Every Two Weeks! Footage: A dynamic animation of a calendar flipping through the months, highlighting the summer dates. You could also show snippets of different themed sessions. Frame 4: Text: Flexible Schedule: Sunday - Wednesday | 2 P...

...he wants. 7. After approval of the quotation of the customer, he can place the order and unique order id must be generated against each order. 8. Admin can see the order history and filter the data as required. In order history customer can see the order id, date, amount, invoice pdf, Order dispatch details etc. 9. Admin can upload, modify and delete the bank details, QR code and Google pay and Phone pay details any time and the details can be seen by customer so the he can do payments any way he wants. 10. Final invoice can be generated through the portal or mobile app and invoice format must be same as we generate through the busy accounting software and serial number of the billed items also be there in invoice pdf. 11. Admin can add, delete or modify product categories as req...

I'm in search of an expert Image Consultant to a...on clothing, accessories, and overall look that aligns with my personal style and professional image goals. The ideal candidate should have experience in image consultation and style advising. When sending your proposal, please provide a detailed plan or approach for the project. I prefer to communicate via Phone/Skype calls, so being comfortable and proficient with these tools is a must. Looking forward to working collaboratively to elevate my image and wardrobe. Please send send some example before and after pictures and what the aim was and the process involved to get from current personal brand to the 'new you' image. If collaboration is a success, I would be open to working together with my cl...

I need a simple website developed using the MERN stack that includes a registration form and authentication process. Furthermore, it should be able to track and store visitor activities. Key Features: - Registration Form: The site should have a registration form that collects Name, Email, and Phone Number. - Authentication: Users should only be able to access certain pages post-authentication. The authentication process should be a combination of Email verification and OTP verification. - Visitor Activity Tracking: The site should be able to track and store visitors' activities which includes pages visited and its Date and time, User location, IP address, and User device. Skills and Experience: - Proficiency in MERN stack development. - Strong understanding of authentication ...

I've purchased Project A from Codecanyon and need some customizations to enhance its functionality. We're looking to add new features to the existing web application. These include: 1. Filter students by religion and gender (Dropdown filter needs for additional filter only gender and religion) 2. Send individual message by filtering class, section and marking by roll And some more 3. I need to show here some important field by default from student and parent profile Gender Religion Father's name Mother's name Mobile number Date of birth Address Image (print in pdf) 4. I have some issue to fix on result system. Need to modify class name tyme 1. Compulsory (WIll add full marks and GPA with Result) 2. Optional (WIll add full ma...

I need a talented typist to help with a large-scale project. The task at hand involves typing numerous reports. These reports are not overly complex and do not require any advanced formatting or design work. Instead, basic formatting is all that is needed to give them a professional look. Key requirements: - Large volume of typing work - Typing and basic formatting of reports Ideal skills and experience include: - Proficiency in typing and formatting - Capability to handle a high volume of work - Attention to detail for accuracy - Experience with report typing is a plus

I'm looking for a proficient web developer to create an intuitive, user-friendly courier website. Essential f...online tracking system for all courier packages - User registration and login - Practical, simple-to-use quote calculator system- The ultimate design should facilitate seamless online transactions, thus, the inclusion of a payment gateway is imperative. The website needs to support national courier services only. Additional features may be requested, but these will be communicated further during a phone discussion stage. Ideal experience and skills: - Proven experience in building similar platforms - Understanding of logistic systems - Proficiency in web security - E-commerce understanding - Familiarity with common payment gateways - Effective communicator and respo...

I'm seeking a developer to help me redesign the online text assignment plugin for Moodle. I'm looking to make the user interface more user-friendly and intuitive. This plugin should be rather simple as it is simply a redesign using elements that are already existing within Moodle pages by default Key responsibilities: - Redesign Moodle's online text submission type to improve user interface - Ensure the plugin is compatible with the latest version of Moodle Your qualifications should include: - Proficient in PHP, HTML, CSS, and JavaScript - Experience working on Moodle plugins - Strong understanding of user experience (UX) design The ideal candidate will be able to deliver a high-quality, user-friendly plugin that enhances the text assignment experien...

Edit different Text from PDF with same format and font.

I am seeking to create an scalable app compatible with both iOS and Android for managing appointments at my client's beauty salon...treatments more efficiently. Key Requirements: 1. Appointment Booking: The app should have a calendar view showcasing availability, a selection for time slots, and service selection. It should be easy to navigate and provide real-time accuracy for available slots. 2. User Authentication: To ensure secure bookings, I would like the users to either authenticate via their email and password, or through phone number verification. Ideal Skills and Experience: - Proficient in iOS and Android app development - Understanding of secure user authentication methods - Prior experience developing booking systems - Familiarity with integrating real-time ca...

I'm seeking a talented logo designer to create an innovative, modern and minimalist logo. Key Points: - I have a sample of what I want the logo to look like, however, I'm open to creative interpretations. - The primary message I aim to convey with this logo is 'Creativity and Innovation'. - The style I prefer is modern and minimalist. Ideal Skills: - Proven experience in logo design - Proficiency in modern and minimalist design - Strong creative flair and ability to think innovatively - Excellent communication skills to understand and interpret my vision accurately. Logo needs to be done today and around 3 different variants so they can pick the version.

Job description : - Create something like this : - I must be able to ***easily*** add 2 pictures inside computer and phone, exactly like this : I will choose computer and phone (according to discussion with you) Ideal Skills and Experience: - Proficiency in Canva or similar design tools - Experience in designing user interface mockups - Strong understanding of minimalist design principles - Prior experience in creating designs for both desktop and mobile platforms This project is a great opportunity for designers looking to showcase their UI skills and contribute to the development of a digital product.

... travel arrangements, email management, and basic research. Responsibilities: - Schedule appointments and maintain my calendar - Make travel arrangements, including flights and accommodations - Manage my email inbox, ensuring important messages are flagged - Conduct basic online research for upcoming projects or meetings Communication: The preferred methods of communication for this role are phone calls and emails, so excellent verbal and written English skills are a must. Hours: I'm expecting the personal assistant to work between 10-20 hours per week. This is a part-time position, with flexibility around the specific hours to suit the right candidate. Ideal Skills and Experience: - Proven experience as a personal assistant or similar role - Exceptional time-managemen...

I'm in need of a skilled prog...programmer to create an automation code page for me. This code page will be focused on text processing, so a strong understanding of working with textual data is essential. Key Requirements: - Proficient in JavaScript: The automation code should be written in JavaScript to ensure compatibility with other platforms. - Automation Experience: The primary function of this code will be automating tasks. A proven track record in building automated processes is highly desirable. - Text Processing: The code must be able to accurately and efficiently process textual data. Experience in this field will be a huge advantage. If you have experience in JavaScript, a background in automation, and a strong familiarity with text processing, I...

a call for collaboration , the call

I'm seeking a skilled individual who can help me implement an IoT solution within a month timeframe. Key Aspects: - Device Connectivity & Communication: The chosen candidate should have a sound understanding of MQTT (Message Queuing Telemetry Transport) and how to use it to integrate various IoT devices. - Data Collection & Analytics: Proficiency in handling data streams from these devices, ensuring seamless collection, storage, and basic analytics. - User Interface & Experience: Creating a clear, intuitive UI to monitor and interact with the IoT data is essential. Ideal Skills: - Proficient in Java, MySQL, and Tomcat - Experience with MQTT and IoT SCADA is a plus - Strong background in designing user-friendly interfaces - Able to deliver quality work within a tig...

My goal is to have a complete informational website developed for my business. With a focus on offering key details like: - About Us: A section devoted to explaining our business and its values - Services: A clear and comprehensive listing of all our services - Contact Information: Clear details on how customers can contact us; including phone number, email address, and physical location - Pricing: Transparent pricing information for our services The ideal freelancer for this project should have prior experience in developing informational websites with an easy to navigate user interface. Proficiency in web design and development and a keen eye for detail is necessary. Knowledge of SEO to help maximize the visibility of the website on search engines is also appreciated. Be pre...

I'm in need of a dedicated vi...aim of achieving sales conversions. Your job will also involve providing communication support. Responsibilities will include: - Conducting cold calls - Implementing telemarketing strategies - Providing high ticket closure - Assisting with communication tasks. I'll provide you with cold calling scripts and product information guides to aid your efforts. Ideal candidates will have: - Strong phone handling skills - Sales conversion capabilities - Excellent communication abilities - Proven experience in telemarketing and cold calling - Knowledge of high ticket closure strategies. We're looking for someone who can effectively use provided resources to drive successful sales conversions. If you have these skills and capabilities, we...

...designer to create a unique logo for my business. The logo should consist of both text and a symbol. It will be used both online and in print, so it needs to be versatile and easily scalable without losing its detail. Key requirements: - Combination of text and symbol - Versatile for both online and print usage The design should strongly convey a sense of creativity and innovation. This will be key in representing the essence of my brand to the audience. I'm open to various design styles that can resonate with these characteristics. Ideal skills: - Strong graphic design and illustration skills - Previous experience with creating logos that are used in both digital and print media - Ability to convey a specific message through design - Understanding of brand...

I'm looking for a small change on the attached advertising banner ae. I need someone to simply update the text from "2015" to "2024".

I am seeking an experienced logo designer to create a vibrant, colorful logo for my brand. It should incorporate both text and symbolic elements. The specifications are as follows: 1. Logo Type: - I require a combination of text and symbols, which should strike a perfect balance and are easy to comprehend. 2. Key Elements: - Please note, no specific elements are mentioned for the symbol part. I value your creative input in this regard. 3. Color Scheme: - The logo should radiate energy, hence vibrant and colorful scheme is mandatory. Your choice of colors should be harmonious and make the logo pop. Ideal candidates would have extensive experience in logo design, with a portfolio showcasing a diverse range of styles, especially vibrant color palettes. Creativity a...

I am looking for a professional and clean PowerPoint presentation to be created. This will be a business presentation and I anticipate the need for 10 to 20 slides. Requirements: - Create a professional and clean design - Ensure the content is presented clearly - Utilize necessary visual aids for enhancement - Convey the business message effectively Ideal Skills: - Proficiency in PowerPoint and graphic design software - Strong understanding of business presentation styles - Excellent communication and collaboration to refine content - Experience in creating visually engaging and informative presentations

...website? If so, we want YOU on our team! We're a High Converting Website Design Agency looking for a driven, commission-only sales superstar to join our ranks. In this role, you'll be responsible for: Prospecting and Cold Calling: You'll identify potential clients who need a website refresh or a brand new online presence. Be prepared to make a positive first impression and build rapport over the phone. Understanding Client Needs: You'll have a knack for uncovering a client's vision and translating that into actionable website goals. Selling Solutions: You'll present our web design packages with confidence, highlighting the value we bring to their business. Closing the Deal: You'll guide clients through the sales process, securing their commitm...

I'm in need of a...videos need to be slideshow style videos, in line with real-time events. Vivid and engaging images should be creatively compiled to weave compelling narratives. - Visual Style: The chosen aesthetic is realistic; the progression of images should evoke authenticity and true-to-life scenarios. - Length: Each video should be less than a minute - punchy, concise, and complete in delivering its message in a short span. Ideal skills: - Strong video editing skills particularly in creating eye-catching slideshow videos - Proven ability to adhere to a realistic style - Proven track record of working within time constraints, specifically in delivering videos that are less than a minute long. Looking forward to creating engaging and high-converting social media co...

1. Need a page made for inputting phone numbers in iOS Xcode storyboard with ViewController 2. Need a page made that pulls from an API via AlamoFire and also plays an audio file with each item from the database (array) - also need to add a description field under each item in the array.

...multiple languages, providing a more inclusive and accessible experience for users worldwide. Project Details: - Scope: The project involves developing both a mobile application and a website with the aforementioned functionalities. - Timeline: We aim to complete the project within 6 months, with flexibility for milestone-based delivery. - Communication: Regular communication via email, text, and phone calls to ensure alignment and progress tracking. Requirements: - Proficiency in mobile app development for both iOS and Android platforms. - Experience in website development using modern web technologies (e.g., HTML5, CSS3, JavaScript). - Demonstrable experience in implementing user registration and profile management systems. - Expertise in building real-time messaging...

I need an experienced graphic designer with an understanding of aesthetic logo and letter pad designs to create an innovative, custom design. Key Requirements: • Create a text-based logo with symbol elements. The design should be distinctive and contemporary. • Use a color scheme of blue and gold. Specifically, the design should feature blue letters with some elements in blue, while others should be in gold. My preference is for a vibrant, rich tone that ensures the design remains prominent and visually appealing. • Follow the examples provided in the attachments for the symbol elements to be incorporated into the design. The symbol chosen should reflect our brand and communicate our identity effectively. Ideal Skills: • Graphic Design • Brand Identity...

I'm in need of a Virtual Admin Assistant to help me manage my daily work. Our dailly working time is : 10 - 7pm. We are in retail industry, dealing with bathroom & kitchen products. I need freelancers who are based in Malaysia and based in City if Kuala Lumpur and Town of Cheras ...Experience as a virtual assistant or in administrative roles is a huge plus. -Experience in wiritng report will be added advantage - Proficiency with task management tools and software. - Excellent organizational and time-management skills. - Strong communication skills - you should be comfortable communicating via email, phone calls, and video conferences. Communication Methods: - Regular communication is essential. I would require you to be available for email, phone cal...

I need a command-line program that can convert .mpz files to .xlsx files. The program should be written in Python. If anyone can do it, please send me the message. Key Requirements: - Input: The program should take a .mpz file (protected password) as input. - Output: The extracted files should be converted to .xlsx format. - Handling: The program should be able to handle files up to 200mb in size. Skills/Experience Required: - Proficient in Python programming - Experience with file handling and conversion Note: A graphical user interface is not required, the program should be command-line only.

I am in need of ...of professionals, while maintaining a sense of formality It is essential that the copywriter can tailor their style to suit the advertising medium, and specifically the radio platform. This would include ensuring the message is engaging and concise, as well as clear and suitable for oral delivery. The ideal candidate should have: - Proven experience in advertising copywriting, particularly for radio - Familiarity with tailoring content to a professional audience - Ability to write in a formal tone while maintaining engagement - Strong communication skills, ensuring the message is clear and compelling Understanding of the advertising and marketing industry is a plus, as it can help in creating copy that is not only informative but also persuasive for the...

I'm looking for an engineer who can help me write some code for an Arduino to help me with a hardware project to read accelerometer data / gyroscope data. ...if a customer assembles some attachments to it incorrectly it will vibrate up and down and side to side which will damage the equipment. I want to be able to read the accelerometer data to determine my customer has placed the attachment correctly and if it's incorrect I want to display a message on an LCD screen saying "incorrect placement" or something to that regard. I need help getting the hardware to work, creating the code for the hardware as Phase 1. Phase 2 is to allow this hardware to send a signal back to a computer server so I can read this information on an app. For now though loca...

...Connection: - Establish a connection to a specified WebSocket server. - Maintain the connection and handle reconnections as necessary. 2. Receive Notifications: - Listen for incoming messages/notifications from the WebSocket server. - Process the incoming messages and trigger a push notification on the device. 3. Push Notifications: - Display push notifications on the device when a message is received via WebSocket. - Ensure that notifications appear even if the app is closed or running in the background. - Handle user interaction with the push notification (click/tap). 4. Notification Handling: - When the user clicks on a push notification, the app should be launched (if not already running) or brought to the foreground. - Pass the data received fro...

...gather email addresses, websites, and phone numbers from the links in the attached spreadsheet. It's crucial that the information you provide is accurate and up-to-date. The test of accuracy will be me sending emails and verifying the company. Any wrong details will need to be collected again unless it is beyond your control (e.g. company has closed down etc.) Automated collection will be erroneous as the data needs to be collected in the following way. use the company names or links from the attached spreadsheet. 2. To copy and paste the company name + UK in the Google search box. The company's operation must be based in the UK as similar names may exist in US as well. 3. Or to click company logo and collect its email addresses, websites, and phone numbe. 4....

I'm looking for a skilled graphic designer to create a logo for an insurance company that specializes in commercial business, home, auto, and life insurance. Name of company is Build 2 Suit Insurance Advisors Key Project Details: - Color Scheme: The logo should incorporate shades of blue and orange. - Emotion & Message: The design needs to reflect a sense of professionalism and modernity. Ideal Skill Set: • Proven experience in logo design • Strong understanding of color theory • Ability to convey complex messages through simple designs. Please include similar previous work samples in your proposal.

I have a project that entails exporting contacts from one database and merging them in a particular manner. Here's what I need: • Transferring data between databases -- changing to a new program • Combining the Excel rows into a single cell. Only the address, city, state, zip into one cell. Name, phone, email will stay separate. • The final format for the merged data should be in CSV. Ideal skills and experience required for this project include extensive knowledge about Excel functionalities, CSV formats, and database management. Previous experience with contact data transfer and merging will be highly appreciated. Let me know if you've done similar jobs in the past.

Looking for a skilled, personable, and dedicated CFA level 1 coach to guide me through my studies. Communication: - I am open to communicative through email, phone calls, and video conferences to have regular check-ins and to keep track of my progress. Duration: - I have not defined a specific duration for the sessions. I expect the duration to be determined by the topic(s) at hand and the depth of explanation required. Flexibility in this matter is appreciated. Topics: - I haven't specified the topics yet. The issues to be addressed will likely evolve and become more clear as the coaching progresses. I need a coach capable of covering all the key aspects of CFA. Requirements: - Previous experience teaching CFA students. - Solid knowledge across all subject areas of the ...

...familiarity with Windows, macOS, and Linux is ideal. - **Purpose**: The primary aim of the deployment is for text ebedding (vector db) and generation. - **Requirements**: Specifically, I'm looking for functionality related to Language modeling and retrieval augment generation in the LLM applications. - mongoDB should be set up runining a .sh file - docker-compose deploy of the app Essential skills for this project include a strong background in Python programming and experience with deploying applications on different operating systems. Previous work in natural language processing (NLP) or machine learning operations (MLOps) will also be a strong advantage. Your understanding of text generation and the specific functionalities mentioned will be key to the success of...

...line of business, key executives' name, etc. • Take pictures of the subject company and its vicinity, as per Confirmis’ standard operating guidelines. • Provide observation about the company to gauge activeness, e.g., staff working at the premise, loading/unloading of goods, etc. REQUIREMENTS: • Must be living in (or nearby) Petoussis Bros Building, 3030 Limassol, Cyprus • Has a camera or phone/tablet of quality with a camera, internet access • Must be available during business hours (9 AM - 4 PM) on working days Please see the attached file for the site visit guideline. You are only required to deliver the pictures, video & observations and are not expected to put together a report like the Sample Report. Note: Milestone will be ...

I have a large batch of text data in PDF files that needs to be copied and pasted into a specific format. Key Requirements: - Transfer text data from various PDF files - Ensure accuracy and precision in the copying - The time-sensitive nature of the task - The data must be transferred into a format that is easy to work with Ideal Candidate: - Proficient in using PDF files - Strong attention to detail - Previous experience with data entry/copy-paste tasks - Ability to work under time constraints

I'm looking for a proficient professional who can effectively scrape leads from LinkedIn, Facebook, and Instagram and all over the internet Key responsibilities: * Extracting Email leads, Phone number leads, and Social media leads. * Collecting specific data - Name, Job title, Company, and Location, email and phone numbers Ideal freelancers for this project should have: * Extensive experience in data scraping, especially on the platforms mentioned above. * Proficiency in data mining techniques and possessing advanced analytical skills. * Understanding of ethical data scraping practices. * Strong attention to detail - ensuring all data is accurate and up-to-date. * Proven track record of delivering quality leads in a short timeframe. Get in touch if you're up fo...

To help me get the things done. can be done over phone.