Dear Recruitment Team!
Hope you are doing good! I'm interested in this job profile. My Skills are.
L2/L3 Production Support Consultant, IBM India Pvt Ltd (IBM Partners World )
Involved in full development cycle of Planning, Analysis, Design, Development, Testing and Implementation.
Assist with Troubleshooting and issue resolution relating to current applications, providing assistance to the development.
Worked on Core java coding in batches program.
Created and modified IBM DB2 SQL-PL/SQL and SQL*Loader scripts for data conversions.
Developed Unix Shell Scripts for cron jobs.
Worked on L2 support using Ticketing tool TSRM. Troubleshooting, Analysis, Problem Determination, Fix the issue, provide RCA (Root Cause Analysis) for the incident.
Working on Different SLA’s (Service Level Agreement) according to its Priority P1, P2, P3.