Excellent Customer Service and Order Management for Shopify store
$2000-6000 HKD
Betalades vid leverans
Your Role
Order Processing and Supplier Management
- Responsible in fulfilling orders from customers for both Amazon and Shopify platform
- Manage and resolve customer and supplier issues
- Able to research and source from different suppliers
- Handle return and refund request
Customer Service
- Provide excellent service to our customer
- Meeting the designated turnaround time (24hrs) to resolve customer issues
- Be alert and escalate any issues that need attention
Product Research
- Research, analyzing, and evaluating suppliers and competitors and their product categories/product range, in line with the company’s profit and sales targets as well as budget;
Product Upload
- Listing upload with copywriting using tools like Oberlo
- Handle add product process (both UPC matching and brand new listing creation), Inventory Flat File Uploads, Inventory Reports, creation of variation listings with Parent and Child relationships
- Extensive knowledge of Amazon's listing requirements and errors and how to correct them (Suppressed listings, incomplete listings, pricing errors, trademark issues, brand authorizations, etc)
Store Management
- Produce weekly and monthly reports to monitor the stores performance
- Liaise with Manager, escalating and following up cases,
- Resolving listing and account issues
- Propose in deals & promotions opportunities
- Maintain and update product information for all marketplaces in Amazon, Shopify, and other marketplaces
- Stay up-to-date with Amazon listing policies, guidelines, and terms of service, identify possible violations and prepare action plans with the Manager
- The ability to troubleshoot issues that arise, and communicate with Amazon Seller Support to find solutions as needed to ensure all products are listed correctly
- Collaborate with the Director of Marketing to develop aggressive marketing strategies including pricing, sponsored ads, daily deals, and promotions
Projekt-id: #33675264
About the project
33 frilansare har lagt bud på i genomsnitt $3636 för det här jobbet
Hello there! Reading your opening position made me reminisce of my very first endeavor in the customer service industry. Back then I was in charge of a small company (me and my boss) that handled light fixtures. The d Mer
Greetings honorablSeller, I have read your job description carefully and interested cuz am expert in this field. I will handle your A to Z Amazon And Shopify Account. And ll be responsible for every issue and Finding, Mer
Dear hiring manager! I have great experience in customer support and I have worked in many agencies. I have full experience in order creation on netsuite, Walmart, eBay, Amazon, Shopify. etc. I will provide the best q Mer
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Hi! I have 10 years of experience doing admin tasks and being the Jack of all trades. I worked with businesses and their customers, to receive and process orders, conduct research, validate data, provide end-to-end sta Mer
Hello there, My name is Rhea, and I'm writing to express my interest in the employment opening. I'm terrific with customer interactions, know how to use technology, and enjoy making checklists. I'd like to apply for Mer
My name is Ranjan Sinha and I am pleased to be applying for job at I was ecstatic to find this opening, and I feel that my skills and knowledge make me a perfect fit for the work. I have a wealth of experience in condu Mer
Hello, I'm working as an IT in an Multinational Company for 6yrs+. Support, Email handling is my daily task. Also I'm very much interested in your job. Regards Rifat
Am competent enough because i can work for more than eight hours a day am really in need of this project so that i can get my tuition fees
Hello, Am Elihu, am a virtual assistant, customer service/support agent, I am good at order processing and supply management, product upload and also amazon listings, and I can evaluating suppliers and competitors Mer
Hi there! I believe I have the necessary skills and experience you are seeking and would make a valuable addition to your company. As my profile indicates, I possess 6 years of progressive experience in the Customer s Mer
Dear Hiring Manager, Upon reviewing your job posting, I know that I can be a great addition to the team. I can offer you almost 6 years working with GrupoNoa International, LLC and AdCentric Enterprises, a virtual co Mer
Dearest client from Hong Kong, I'm Naomi Freelance from Nigeria, having gone through your project description carefully, I have seen you're in need of a virtual assistant who is excellent with customer service and orde Mer
Hello how are you? My name is Naiane Tiffany, my pleasure. I am a virtual assistant and I help entrepreneurs achieve their business goals. What would your pain be and how can I help you? I look forward to your reply, t Mer
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Good day! My name is Sean. I can be the best candidates because I used to work before for 1 year as a customer service with different accounts. I encountered assisting customer's order, resolved customers concern, I Mer
I can work with less supervision. I'm a hard working person. I'm loyal to the company. Im currently working as a data entry at a big company defen95
