Customer Service - $16/hr
$250-750 USD
Betalades vid leverans
Customer Service Consultant
At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.
What You'll Do
You will troubleshoot and resolve customer service inquiries while building a relationship with the customer
Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process
You will exceed customer satisfaction, efficiency metrics and issue resolution targets
Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
Simultaneously navigate multiple software applications and technologies
You will demonstrate conflict management skills and maintain professional composure
What You'll Need
Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
Excellent communication and relationship building skills
Passion for helping others
A successful track record working in a high-volume environment
Regular and reliable attendance
Bachelor's Degree or equivalent customer-facing work experience
Projekt-id: #19244823
About the project
35 frilansare har lagt bud på i genomsnitt $490 för det här jobbet
I have read the project's details and willing to provide oriented customer services and support to your clients. I used to manage eBay, Shopify, WooCommerce stores. I used to fulfill orders, manage returns/ refunds, pr Mer
I'm here to excel at whatever i do and do every job with excellence and honesty. I'm a very passionate person and work is essential to me. I have a total of 6 years work experience, started as a customer service rep Mer
System Engineer with fluency in English and Spanish. Work experience is customer service as in companies such as Movistar, Aloha24 in Reception of calls and outgoing, management of consultations and use of a corpora Mer
Greetings, Sir/Madam, I have over 2 years experience of customer service, online and offline for various businesses in the long working hours. I also run an online shop in multiple platforms, I have understanding abou Mer
Hi I will be happy to help you with your project with 8 year's experience in inbound and Outbound customer service and Chat / Email operations. I've worked with Convergys BPO US based MNC. I've recently completed pro Mer
I am interested in the above-mentioned position. As an organized and dedicated individual with comprehensive experience providing expert customer support to clients, I am confident that I would be an asset to your team Mer
I am reliable, trustworthy, responsible, work oriented, proactive, committed to goals, an exceptional performer delivering outstanding customer experience.
Hello. How are you? I read your job posting. As a result, I think I know that I am a perfect fit for your job posting,because I am a person that plans ahead. I guide people on where they can get their answer from. Mer
I worked as a PR Account Executive for almost 5 years. I managed the information between organisations, individuals, and the general public. I did this by promoting my clients to their intended audiences through news i Mer
Dear Mr/Ms, Your job requirements indicated that you are looking for an experienced and skilled worker to join your team. Throughout my career, I have taken my pride in my ability to offer excellent and reliable servi Mer
Have been working from home so can deliver quality work. I've been really dedicated towards my work. I give my 300 % to my work. Easily accessible over email or whats app. Survey proofing , brand servicing and data ent Mer
Hi I am Call center with 13 english speaking agents with 6 years experience in (marketing research ,appointment settings ,sales,costumer support ) If you need experienced Call Center for long term cooperation cont Mer
I am currently the head of our marketing and strategic partnership department. I currently have plenty of hours during the week that are free. I already work with many leads and contacts to help our business grow. I us Mer
