Vranceanu A.

At the moment i work as a 2nd Line Infrastructure Engineer for an IT company in Iasi. My job role involves using technical skills in order to remotely administer and support Windows Servers, Exchange, VmWare, Citrix, Netbackup and other technologies. I am certified in Window Server 2012 - MCSA, XenApp 6.5 - CCA, Hyper-V - Microsoft Specialist: Server Virtualization with Windows Server Hyper-V and System Center, XenDesktop 7.x - CCA-V, and also ITIL. Previously, my role was Service Desk Team Leader, managing a team of 8 people, focused on results and customer satisfaction. Primarily i would be involved in reporting, using the Office suite and also to provide technical guidance for issues that couldn't be resolved by the 2nd Line Service Desk agents