Rheena M.

I have 5 years experience in the BPO industry. I have exceptional communication and negotiation skills. My rich experience taught me how to deal with people from different walks of life. I have well developed professional relationships with the local community and is highly skilled in imparting product knowledge to customers over the phone. I was promoted Team Leader. Part of my tasks was to monitor calls and act as a QA. I also do a lot of admin tasks to cater client needs. I send daily and monthly reports to different clients using different CRMs and admin tools as well. I am also a dynamic and organized sales professional with 3+ years’ solid experience in Sales and Lead Generation. I am reliable and driven, with strong time management and priortization abilities. I have proven track record of developing new business and increasing sales.