Pratik D.

· Functional expertise in Salesforce administration, Sales and Service Cloud, community Cloud · Experience Business Analyst in requirement gathering and elicitation techniques · Conducting detail risk assessment by analyzing requirement documents and reports and communicating potential risks of project to management · Lead the requirement gathering sessions with business and technical teams, proactively drawing out requirements from stakeholders across business lines · Continuously evaluate and identify opportunities to drive process improvements that positively impact users experience and over all platform · Experienced in Agile, Waterfall & SDLC methodologies · Proficient at optimizing and managing data · Documentation skills including RFP and proposal response · Excellent communication, interpersonal, analytical and presentation skills