Ndoma O.

Dedicated and results-driven Customer Support Specialist with a proven track record in delivering exceptional customer service. Adept at utilizing a variety of tools and platforms to streamline support processes and enhance customer satisfaction. Specialized expertise in HubSpot, Trello, Zapier, Intercom, Freshdesk, and ClickUp, enabling efficient and seamless communication with clients. Committed to resolving issues promptly and ensuring a positive customer experience. Key Skills: HubSpot: Proficient in leveraging HubSpot's CRM and marketing automation tools to manage customer interactions, track leads, and provide personalized support. Trello: Skilled in using Trello to organize and prioritize tasks, collaborate with team members, and streamline project management for efficient customer support workflows. Zapier: Experienced in creating automated workflows through Zapier, connecting different applications to enhance efficiency and reduce manual tasks, ultimately improving the overall customer support process. Intercom: Proficient in using Intercom's messaging platform to engage with customers in real-time, providing instant assistance and building strong customer relationships. Freshdesk: Well-versed in Freshdesk's customer support software, utilizing features such as ticketing, knowledge base, and automation to ensure timely and effective issue resolution. ClickUp: Skilled in utilizing ClickUp for task management, collaboration, and project tracking, enhancing productivity and facilitating seamless communication within the customer support team. Successfully managed and resolved customer inquiries and issues through various channels, including email, chat, and phone. Implemented and optimized customer support processes using HubSpot, Trello, Zapier, Intercom, Freshdesk, and ClickUp, resulting in improved response times and customer satisfaction. Collaborated with cross-functional teams to identify and address recurring customer concerns, contributing to the continuous improvement of products and services. Certifications: HubSpot Certified Support Specialist Zapier Certified Expert Intercom Certified Operator Freshdesk Certified Support Professional ClickUp Certified User Attributes: Excellent communication skills Strong problem-solving abilities Detail-oriented and organized Adaptable and quick learner Proactive in identifying and addressing customer needs Team player with a collaborative mindset Conclusion: A seasoned Customer Support Specialist with a comprehensive skill set in HubSpot, Trello, Zapier, Intercom, Freshdesk, and ClickUp, ready to contribute expertise and dedication to delivering exceptional customer support experiences. Passionate about leveraging technology to streamline processes and enhance customer satisfaction.