Mahmoud M.

My name is Mahmoud I will be more than happy to help you achieve your goal of customer satisfaction with +4 years of experience in this field I guarantee that you and your customers will be satisfied. Previously worked as a customer service representative in: (WE) which is an internet provider and mobile operator in Egypt as a first-tier technical support and billing agent. Back office agent and subject matter expert at Careem account and ticketing and reservation and sales agent at Etihad Airways account. Back office agent for SWVL account. Customer service representative National Bank of Egypt. I have experience using many tools like Zendesk, Freshdesk, saber, Siebel, and Avaya. I've dealt with many customers from all over the world, especially in the Arabian Gulf area and MENA.