Dejan Z.

## BIO <span style= "font-family: tahoma,geneva,sans-serif;"> My name is Dejan Zadnikar, i am born in 1980, therefore 32 years old, married. I have finished highschool of electrotechic and electronics, Ljubljana, and Faculty of social Sciences in Ljubljana, specializing in statistics and social informatics (formalizing and analyzing social surveys using statistical analysis). As a student i have been to USA to advance my communication skills for about 40 days. I have attended this programme at Whittier College, CA.   I have worked for two years as a jurnalist at one of first Slovenian private radio stations - Radio Gama MM, where i learned a lot about jurnalism, creative writing, and simmilar. At the same time i worked as sales representative at Arben d.o.o. where i have worked in sales and distribution of print materials (print paints, papers, print plates, and so on...). After these two jobs i went to work to biggest Slovenian mobile operator, at the time called Mobitel. Where i started in call centre, where i soon promoted to senior call center angent, training other agents and co-organizing telemarketing. I then soon got promoted and went to work at R&D department, where i worked at implementation of service desk for value added services. Where we designed workflows and implemented ITIL, using JIRA and some of our own in-house products.</span>   ## Area of Expertise <span style= "font-family: tahoma,geneva,sans-serif;">Designing social surveys SPSS (statistical analysis) Data manipulation ITIL implementation and administration (Jira, Remedy, ...) CMDB implementation and administration Costumer relationship management Java (basics) Creative writing Journalism Excell Word Windows Linux MacOS Android</span>