tipi1s profilbild
@tipi1
Polands flagga Wolibórz, Poland
Medlem sedan 24 oktober 2010
1 Rekommendationer

tipi1

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2012 Freelancer & CEE Project Management Center Team Member 2011 - 2012 Service Desk Agent 2010 - 2011 Game Administrator \ Community Manager 2010 - 2011 IT assistant Languages: Polish, English CERTIFICATES  Fujitsu Certified Deskbound Support Technician  Fujitsu Certified Mobile Support Technician
$20 USD/hr
13 Omdömen
4.2
  • 100%Slutförda jobb
  • 100%Inom budget
  • 100%I tid
  • 10%Återanställningsgrad

Portfölj

Senaste omdömena

Erfarenhet

CEE Project Management Center Team Member

Mar 2012

2nd line support, tracking calls/requests, managing and monitoring the SLA (brake fix and consumables); creating reports, performing RCA, rollout coordinating, payment process coordination (reviewing/correcting and approving monthly service actions up to 50K EUR), liaising/cooperating with AMS – topbill set up and MADC request, Order Team CEBU – consumables, Customer Facing – hardware order, Return Team – hardware return, COM – day to day operations, BOM – system related issues, SDM – service delivery processes, VM – payment process, FOM – additional billing (end user damage and IMADC request), Claim & Contract Admin – claim and payment processes, US Lab Team – media testing; coordinating defective parts management process and scrapping hardware process; incident & problem management, managing IMADC request; creating user guides, procedures, pre-configuration files; supporting service partner (OSE during break fix intervention, day to day operations), acting as a key point regarding queries and escalations; implementing mass changes using Markvision; end to end management of service delivery request; Tools: Lotus Notes, ICCM, Siebel, SAP, Fleetview, WW-TT, Markvison, Excel, ExtraView, ENOVIA.

Service Desk Agent

Jul 2011 - Mar 2012 (8 months)

1st line support (PC, notebook, workstation, server, storage, thin client; incident management, pre-sales activities; back office support – deciding in term of warranty extend and goodwill exceptions, acting as a technical mentor for a team. Tools: Support Assistent, Adler.

Game Administrator

Jun 2010 - May 2011 (11 months)

2nd level support (solving 1st level escalation) regarding game, payment and fraud cases, incident and problem management, moderating a forum, supporting the Community Manager in day to day operations, providing training to 1st line administrators.

Secretary of judicial \ IT assistant

May 2009 - Jun 2010 (1 year)

Secretary of judicial Designing entries in the land registry (SWKW system), coordinating data migration to new system, logging during the court hearings, preparing official documentation, maintaining the office equipment, front/back office activities. IT assistant Hardware maintaining and management – installation and configuration, OS/software installation, system administration (workstations and Windows 2008 based server), scheduling and executing the backups – IBM Tivoli, monitoring and implementing changes/updates -IBM Notes and Domino. Providing the guidance and training to employees.

Utbildning

Business Management

2004 - 2008 (4 years)

Kvalifikationer

Fujitsu Certified Deskbound Support Technician (2012)

FTS

Fujitsu Certified Mobile Support Technician (2012)

FTS

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