Michelle B.

Self-motivated and creative Customer Service Professional with 13 years of experience in different countries and cultures. Knowledgeable in: *Gorgias *Freshdesk *Zendesk *Shopify *Dropified *CommerceHQ *Woocommerce *Shopmaster *Alidropship *Montaportal *Klarna Portal *Gsuite *Vicidial *Avaya *Oracle Siebel CRM *Centralops *Webtrak *AusRegistry *Zik Analytics *Web seller Guru *Basic Adobe Photoshop editing Abilities: *Provide comprehensive support and problem resolution for customers. *Maintain composure and patience in face of difficult customer situations. *Processed inbound and outbound calls, email, and chat support promptly. *Established patterns to reoccurring issues and provides input to development teams. *Resolved customer complaints and concerns with strong verbal and negotiation skills. *Maintain updated knowledge of company products and services to provide customer support and service solutions better. *Patient enough to ensure that even the most complex cases will be resolved to the client's satisfaction. *My flexible availability for work allows me to work during non-conventional work hours, which by extension will lead to an increase in productivity.