Victor Jr R.

I have over 10 years of customer service experience. I have worked in various BPO companies since 2002 and handled multiple client in different sectors and industries. I have done Technical and Customer support, providing voice and non voice support. Responsible for establishing all campaign processes, building the team, hitting all campaign targets and getting it be profitable as quickly as possible. Ensures operations delivery of client requirements as per contractual agreement Manage the day-to-day operational activities of my program in coordination with the client representative and/or other functional units of the organization as it relates to manpower resources, systems & procedures & quality improvement efforts.