I am a founder of individuals with unique and high level skill sets to help in this business. We handle customer service interactions via phone, email, chat, and other global companies in the wireless/telecommunications, financial services/payment systems, retail/.com, and travel industries. We excel at being a strategic partner with our clients and truly consulting on ways we believe will enhance their customers experiences thereby driving increased loyalty and revenues.
Our approach to Continuous Improvement and Quality Assurance is called Performance Maximization and follows the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) Improvement Methodology. Six Sigma is typically a project that is driven by management to attack the lowest performing, highest impact processes. We’ve taken a similar approach and translated the concepts of Six Sigma to everyday practices to support our business process outsourcing programs and deliver the highest-quality and highest-efficiency performance.
Through really listening to what your customers are saying, we are able to uncover opportunities and offer valued-added solutions that may help you,for example:
-reduce unnecessary contacts
-improve an IVR
-enhance/change your website so customers can more readily understand
your products, services, policies, procedures, etc.
-make your website navigation easier
I am looking forth for a meeting between us to discuss further of how I can help your firm.