Desktop Support Administrator

Immediate Start We are seeking a highly motivated and experienced Desktop Support Administrator with 2-5 years of hands-on experience working with Windows technologies, such as Servers and Office 365. The successful candidate will provide technical support and assistance to our growing organization, ensuring the smooth operation of our IT infrastructure. This role will be performed remotely, working from home in the Central Standard Time (CST) time zone. Responsibilities: Provide technical support for end-users, including troubleshooting and resolving issues related to hardware, software, and network connectivity Administer and maintain Windows servers and Office 365 applications, ensuring optimal performance and system availability Monitor and respond to help desk requests in a timely and professional manner Install, configure, and maintain desktop and laptop computers, printers, and other peripherals Assist with the deployment and management of new hardware and software solutions Perform routine maintenance and updates on systems to ensure security and stability Maintain documentation on IT processes, procedures, and knowledge base articles Collaborate with IT team members to identify and implement improvements in IT services Provide training and support to end-users to improve their technical skills and knowledge Requirements: 2-5 years of experience working in desktop support, preferably with a focus on Windows technologies Proficient in Windows Server administration and Office 365 applications Strong troubleshooting and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Willing to work remotely from home in the CST time zone Relevant IT certifications (e.g., CompTIA A+, MCSA, MCSE) are a plus