I believe that I am a good fit for the role with my qualifications, skills and experience.
I am qualified with MSc in data science, (MCP) SQL server developer.
I have a Virtual Experience with Call Centre Trends to Visualize customer and agent behavior in January, 2023. This included:
- Create a dashboard in Power BI by writing DAX formulas that reflects all relevant Key Performance Indicators (KPIs)
and metrics in the dataset.
- Found the overall customer satisfaction, overall calls answered/abandoned, calls by time,
Average speed of answer and agent’s performance quadrant .
MY TECHNICAL SKILLS
- Data visualization: Reports and dashboards by Power BI, Excel
- SQL: Microsoft SQL server SQL/TSQL, stored procedures, view, functions
- Complex reporting queries
- Python/R scripting including large data manipulation and cleansing
- ETL/ELT: SSIS for data movement and integration
- Source control with GiT Hub