IP PBX software (window based)

The IP PBX system must be capable of doing these tasks: Call Logging, Call Reporting • • Blind Call Transfer, Attended Call Transfer • • Call Forward on Busy or No Answer • • Call Routing by DID and Caller ID • • Conference Calling • • Auto Attendant / Digital Receptionist • • Voice Mail / Music on Hold • • Ring Groups & Hunt Groups • Central Phonebook • • Call by Name • • Call Queuing • Call Recording • Call Parking and Pickup • MWI - Message Waiting Indicator • BLF Status Updates • Conference Rooms • Intercom / Paging • Ring Extension and Mobile Simultaneously • Supports Windows, Android 1.6 and iPhone 4.0 and Up • • Manage Softphone from Management Console • • Includes Tunnel to Avoid NAT Problems • • Auto-Provisioning • • Remote Configure • • Fully Supports RFC 3261 • • SIP Forking • • Establish SIP Trunks with other SIP Servers • • Web-Based Management Console • • Configuration Wizard • • Real Time Web-based System Status • • Integrated Web Server • • Backup and Restore • • Firewall/NAT Friendly Configuration of External Extensions via Tunnel • • MS Windows Server Certified • • Integrated Enterprise Database (PostgreSQL) • • VM Ware / Hyper V • • 3CX MyPhone Self-Service User Portal • • Advanced Forwarding Rules Based on Caller ID, Time and Type of Call • • Make Video Calls • • Receive Voice Mail via Email • Integrate Branch Offices with 3CX Bridges • Standards-based Presence Information • Integrated Fax Server • Receive Faxes via Email as PDF • Receive Email Notifications for Missed Calls • Automatic Phone Provisioning • • Remotely manage IP phones • • Manage IP Phones Network-Wide • • Plug and Play Support • • Provision Network-Wide with Correct Settings • • Restart one or all Phones Remotely • • Manage Firmware Network-Wide • • Web-based Utility • • Transfer Calls • • Shows Incoming Calls • • Shows Caller ID • • Shows Personal Call History • • Divert Calls to Voice Mail • Queue Monitoring • Shows Status of Other Extensions • Run as Presence Monitor with Desk Phone • Microsoft Outlook Integration • Salesforce Integration • HTTP API to Integrate with any Web CRM • Microsoft Exchange 2007 / 2010 UM • Supports Popular IP Phones • • Supports VOIP Gateways & cards • • Make and Receive Skype Calls • • Supports Popular SIP /VoIP Providers • • SIP Trunking Support • • Free Communication Links to 3CX and other SIP Servers • G711 (a law and u law), GSM, Speex, IIbc • • G722 • • G729* • Advanced Real time Queue Statistics Monitor queue status Review the number of callers in a queue Log agents in and out of queues Advanced Agent Statistics Time an agent logged in/out of the queue Review the number of answered/unanswered calls Average and longest wait time and more Wallboards Call Back Feature Allow your customers to hang up and retain their position in the queue The customer is called back when an agent becomes available Call back notification emails are sent to the supervisor Additional Queue Strategies Round Robin Longest Waiting Least Talk Time Fewest Answered Hunt By Threes - Random Hunt By Threes - Prioritized SLA Alerts Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time Events are logged in order to meet customer service requirements SLA notification emails are sent to the supervisor Listen in Supervisors can screen calls by listening in without the agent and caller knowing about it Listen and Whisper The supervisor may need to relate some important information to the agent without the customer hearing Barge in The supervisor can enter the call and assist the agent and customer