client Management, Performance management, Customer service management, Data analysis , Data management, Microsoft office power point and excel, TNI preparation, training of new products, performance management,
• Over 12 years of experience in the field of Customer service- Transactional Call Quality & Training functions.
• Communication, presentation, public speaking and persuasive skills.
• Critical thinker and creative varied approaches.
• Initiator – Effective leadership abilities to organize training/Quality sessions.
• Six Sigma-Green Belt certified.