Customer Service Specialist needed for online children's clothing store

$1500-3000 USD

Avslutat

Publicerad

nästan fem år sedan

$1500-3000 USD

Betalning vid leverans

We are looking for a service-oriented individual to bridge the gap between our online store and our customers. Absolute English fluency is a requirement. The candidate will be responsible for handling all customer inquiries, currently all electronic (via email, social media channels, or a ticket system). The candidate will also be responsible for some "catch-all" type of responsibilities--things like scheduling Social Media posts, creating and sending newsletters of new products, and other similar tasks that will generally help further our brand and boost engagement. The ideal candidate is someone that shares both a passion or making a customer feel valued and for the products we sell--baby and toddler clothing. Having knowledge of this niche is a great asset. Being able to evaluate product cost and potential customer emotional response for various situations and selecting the best path is an even better asset. Familiarity with the Shopify platform and past experience in a similar role or a floor manager type role is a plus. The ability to work independently and make judgment calls in tough situations is a must. The desire to be proactive in creating processes to solve potential future issues and also to reach outside of the "Customer Service" role to help the store in any other ways possible is necessary. This could include things like identifying recurring customer issues, working to help fulfill orders if our team is behind, or doing any other general tasks to help further our overall cause. Customer inquiries will come in 24/7. The applicant's full-time availability will need to spread over all days of the week so that a customer never waits longer than 24 hours to hear a reply (and, on average, all replies are much quicker). Salary will be negotiable and paid on a monthly basis.

Social Media Management

Project ID: 20032327

Om projektet

24 anbud

Distansprojekt

Senaste aktivitet fem år sedan

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24 frilansar lägger i genomsnitt anbud på $2 077 USD för detta uppdrag

@coldtrue113

Hello there. Thanks for posting this job. I have more than 4 years experience working as a professional VA for many successful 6 figures Shopify stores globally and I can go extreme to work under toughest situations. Sitting long hours is currently in my habbit so missing customer queries would never be happening in my watch. I can be available throughout the week as well. I can prove to be handy with the following: 1. Order processing using oberlo and Aliexpress if its a dropship store. 2. Customer service via emails and different channels like fb, insta etc. 3. Product research. 4. Product listing using oberlo and Aliexpress or manual as required. 5. Inventory management. 6. Negative feedback appeal to shut down any chargeback. 7. Data entry and any other tasks as assigned. Salary is always negotiable and I'll be looking forward to a positive reponse. Regards. Md

$1 500 USD Om 1 dag

5,0

(7 omdömen)

6,5

@gregorybair

Hello, I believe that your project has many aspects, and a chat would be best suited to address you project needs. I work diligently to provide the best insights for building your individualized customer base, expanding your reach, and providing you with more return business. I refuse to outsource your projects and will always keep you enlightened. Communication is essential for our collaboration, • What’s your best mode of communication? • How can I best assist you with your intentions? • When do you want to start? • I request 50% payment upon delivery of a 1-2 Project Schedule Page and 50% that gets released to me upon completion. Lastly, who I am, Having extensive expertise in digital marketing, I’ve created more than 400 fruitful marketing plans. I am well versed in current SEO/SEM/SMM protocols, email marketing campaigns, as well as marketing across social media platforms including but not limited to; Facebook, Instagram, and Twitter. More than 800 business and financial plans, grant proposals, Investor Memorandums. I hold both a Bachelor and Master in Business Administration, I have worked for over 1000 businesses, in 150 countries, including Fortune 100 companies such as; American Express and Morgan Stanley, as well as FLIR, Rent-A-Center, Cisco, and others. Considered by Freelancer to be in the TOP 3% for earnings and reviews, I look forward to working with you, Greg Bair

$3 000 USD Om 31 dagar

5,0

(1 omdöme)

5,4

@okechukwu1

Hello! I would like to be considered for the position of your Customer Service specialist. I have gone through your description and can see that you need someone who goes above and beyond just the Customer Service role, I feel I am that person. I have over 2 years of V.A. experience which has involved email handling and social media post scheduling to mention a few. I also have no problem working full-time. Although I have no experience with baby and toddler clothes, I feel my experience in similar support roles for e-commerce companies would be valuable. I've written articles in the past as well, so I believe that with enough research, I can write those newsletters you mentioned. I have a team of trusted people I work with and we can definitely provide the 24/7 service you need. I'd be the team lead in charge of training my team as well as handling the most important issues you may have. I really feel this would be a good option for you. Please consider me for this position.

$1 800 USD Om 30 dagar

5,0

(3 omdömen)

4,9

@harshitagraphics

Hey there, With more than 9 years of experience in this industry, I am a professional full-stack web developer. I’ve good hands-on experience in following Frameworks, CMSs- WordPress, Magento, Joomla, Drupal & PHP based framework like- Laravel, CodeIgniter, Yii. I am well equipped in Core PHP, MYSQL, JavaScript, JQUERY, AJAX and designing through Adobe Photoshop, including HTML5, CSS2/3, Bootstrap (responsive sites). I do take pride in my ability to produce themes which pass the validation for XHTML and CSS as per W3C standards. I’ve expertise in REST web service, RESTful services & RESTful programming model. I’ve worked with JSON format: a result of a request to Web Service/Site was in that format & we successfully parsed it in the web-app. Look forward to discussing this work in more details with you. Thanks, Harry.

$2 500 USD Om 10 dagar

5,0

(2 omdömen)

4,4

@empresssofy

Hi, I have 10 years experience offering customer service. In addition, I have worked with 3 ebay stores for the past 2 years that sell Microsoft products. My responsibilities included; 1. Replying to customers' queries and complaints 2. Confirming payments and product delivery 3. Attending on issues presented in the Resolution Center If you need my assistance, please feel free to message me. Thanks. Sofia

$1 500 USD Om 30 dagar

5,0

(2 omdömen)

2,5

@imagicsoft

⭐⭐⭐ Hi I have just read your job description. I can do it perfectly as a senior developer. I have experiences in web development for 8+ years. No problem. Please contact me and then let's discuss more. Thanks

$2 000 USD Om 7 dagar

5,0

(2 omdömen)

2,0

@CazOmega

I can be available around 7 days a week with around 45 hours free for this project. No messages will take longer than 24 hours to answer and most will be sooner. I have been working remotely in customer service for some time and have spent 15+ years face to face with customers in the past. While my knowledge of baby wear is not extensive, I am a mom and have had both a baby boy and a baby girl in the past. I can do research for any education I may be lacking in this aspect. I am used to dealing with issues via live chat, ticketing systems, email and social media. I am proactive, self-motivated and with basic guidelines, I can handle most issues myself. I am also more than open to assisting with the creation of new processes. I have also done this in the past for companies I have worked with. The aim is to create satisfied customers, maximize efficiency and of course, the profit margin.

$2 500 USD Om 25 dagar

4,8

(1 omdöme)

1,8

@vw8308680vw

Dear Hiring Manager, In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers. My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills. It would be a pleasure to interview with you and I look forward to hearing from you soon. Very sincerely, Fatima A

$1 500 USD Om 1 dag

5,0

(3 omdömen)

0,8

@AITSoft

Hello, how are you? I have checked the details. I have rich experience with Customer Service, Email Handling, Newsletters, Shopify, Social Media Management. Please initiate the chat so we can discuss this job in detail.

$2 500 USD Om 10 dagar

0,0

(0 omdömen)

0,0

@Ayarayes

I have worked in a customer service oriented company for more than 10 years. I am very flexible and very keen on quality of service

$2 500 USD Om 30 dagar

0,0

(0 omdömen)

0,0

@PKoutlook

Hi Honorable Client, I’m a detail oriented multi-talented Virtual Assistant. I’m an expert in performing various types Administrative, e-Commerce, Customer Service, Procurement, Logistics, Supply Chain and Data Entry related tasks. I’m delightfully offering myself to work for you as a Virtual Assistant. Since 2013 I have been working as a VA. Details of my Administrative & Customer Service skills are listed below :: • Email Management • Appointment fixing, Managing & maintaining daily Calendar, Prioritizing appointments. • Manage travel arrangements, • Internet searching, • Handle HR related all functions e.g. posting ads, primary Interview, On-boarding etc. • Customer Service, Respond to inquires • Managing online stores like Amazon, Alibaba, Aliexpress, eBay etc. • Coordinate and manage team meeting, take minutes of meeting, Prepare Reports • Buying required materials for Office & Home • Prioritize and manage multiple projects in a timely manner in order to meet deadlines. • Manage social media posts, • Making SOP for my working areas & Making training videos • Making training videos • Online form filling I’m quite sure that you will feel relaxed assigning your work-loads on me. Regards PK Paul

$1 500 USD Om 7 dagar

0,0

(0 omdömen)

0,0

@lucianhosliag

My name is Lucian Hosliag and I am a High School of Computer Science graduate. I am reliable and your project is of great interest to me. I am proficient in written and spoken English, proven by tests such as TOEFL, or work experience. I believe your position would be a great fit for me because I am tech savvy, hard-working and attentive to details and I would be grateful if you can let me use my skills for your position. Please don't hesitate to contact me if you have any further questions. Kind regards, Lucian Hosliag

$1 500 USD Om 30 dagar

0,0

(0 omdömen)

0,0

@lupoll84

Send me a chat I can help you, I have wide experience with customer service plus I know Shopify really well and I have been manager in several places.

$3 500 USD Om 30 dagar

0,0

(0 omdömen)

0,0

@zagorab

Hi! I have over 10 years experience in customer service/retention, and have received multiple accolades for my customer service skills in district-wide competitions. My language skills are superb. Relevant Skills and Experience Customer service, customer retention, business management, team leader, team management, invoicing and inventory, business development, organizational skills, the "gold" standard in service.

$1 500 USD Om 30 dagar

0,0

(0 omdömen)

0,0

@stilbaai

I have over 6 years data entry, lead generation and research (real estate for EUPP UK), Virtual/Personal Assistant (for a CEO, a MD and a Doctor based in the UK) and customer service experience (remote customer service officer -helped with responding to prospective tenants day to day and updating the team/ marketing support using the spareroom app and gumtree app – Bluebell Properties ,answering customer tickets on Zendesk for online fashion store Showpo (Aus) and Airbnb admin support experience (White Rabbit and Shale Property Network- London.). I have many skills including adaptability and a determination to complete tasks to a high standard. My English is excellent and I am hard working, loyal, punctual and dedicated and I have a keen eye for detail. I have excellent timekeeping as well as being an enthusiastic individual with excellent team work skills . I have a year of experience as a social media manager for royal Canadian, OE24, 60minute translations preparing and posting content using Hootsuite

$1 666 USD Om 30 dagar

0,0

(0 omdömen)

0,0

@saicogee

I'd love to be that extra pair of hands to manage and organize the task you listed as I understand you must be busy running your company I have experience in chat support which I handle client inquiries provide quality instructions or responses to be able to resolve the customer's issue. As a Virtual Assistant, I am also highly skilled in; -Organizing messages, helping you get to inbox zero: Gmail Expert -Social Media Management: Facebook, Instagram, Pinterest Expert -Can edit a photo using Canva -Scheduling post using Buffer and Hootsuite - Proficient in Shopify -Product Lister -Oberlo Are you available for a chat or call? If you think we're a good fit, please contact me. I look forward to working with you. Helping you meet your business goals is my priority. I'm available 40 hours a week.

$2 500 USD Om 30 dagar

0,0

(0 omdömen)

0,0

@dahave23

Dear Hiring Manager, I’m applying for the customer support position available and be part of your company, I’m really excited about this opportunity. I would like to point out that have I many skills that are required for many positions, for example, I’ve been building computers since I graduated from high school and love doing it. I also worked in project as tech support for BAC CREDOMATIC, a bank here in Honduras, where we had to migrate all Windows XP pcs, nationwide, to Windows 7. Learned a lot more with that experience and enjoyed every minute. I had pleasure to be sent outside my city to help other coworkers that had problems with the migration process, and teach them how the process was done. It goes without saying that they were behind schedule and the end date was on to us, so I helped them pick up the pace and deliver on time. Also, I have experience on call centers, my numbers were really good as a Customer Service Agent, sadly, the American company that we represented went broke. I would like to point out my time as a Medical Interpreter was very fulfilling and I had the pleasure to help many people. I also have sales experience with Comcast as a retention agent on which I managed to be top performer. At the moment I’m working with Windstream as a Costumer Service representative and with retention functions.

$2 222 USD Om 30 dagar