The Customer Care Representative is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner. The CC Representative also acts as the “voice of the customer” and recommends merchandising, site usability and policy improvements that facilitate customer loyalty and retention.
Primary Duties:
• Respond and resolve in/outbound customer service inquires and issues via telephone, live chat and email.
• Follow-up with customers regarding outstanding order issues, including customer submitted photos, personalized text and order detail information.
• Drive process improvements within the Customer Care area.
• Identify and recommend merchandising, site usability and policy improvements, based on customer feedback.
• Construct email responses for new customer issues.
• Place, track and close orders through order fulfillment system.
Experience:
• Excellent customer/client communication experience and skills (phone/email/live chat) required.
• Experience in customer service environment or equivalent work experience.
• Experience in an e-commerce environment.
Knowledge, Ability, Skills
• Exceptional communication and interpersonal skills.
• Resolution management skills: ability to effectively resolve issues with customers and vendors in a timely manner.
• Excellent organizational skills and attention to detail: ability to prioritize demands and multi-task to compete daily objectives.
• Willingness and desire to go the extra mile for Shutterfly customers.
• Proficient in using Web browsers, Microsoft Word and Excel
• Ability to interact with internal and external vendors to ensure customer and company needs are met according to our Level of Service standards.
• Desire to work in and adapt quickly to a fast-paced, rapidly growing start-up environment
.Applicant must be 18 and above
CORESTAFF Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. CORESTAFF Services is not associated with Core Staffing Services, Inc.
Hello,
I have 7 years of experience in callcenter. I worked as customer care representative and telemarketing executive.
Allow me to introduce myself on phone so I can show up with my experience and skills.
Dear
B. Sc (Computer Science)with MBA degree and Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as a Asstt: Manager (MIS and IT).
I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have completed many Website Management / Customer support/ System Admin/ server Administrator/ web research/data entry/ General Admin and marketing project. I am 100% able to do your project.
Sincerely,
Tarikul Islam
I am Kunle a masters degree holder with 7yearsof experience as customer care officer. I have knowledge of many project management office software.
I will be glad if you can consider me as I can meet up with all your requirements
Hello,
I am interested. I am based in India. I am working virtually since long. I am having very good experience of working under virtual environment. I assure you quality service and always in timely manner. I am ready to start and able to work in required time zone.
Besides having 3 years of experience from working with Customer Service I also have 2 years of sales experience from working in retail and with Field Marketing, as well as working with another startup company.
With me you can be calm, I will get the job done and go the extra mile if needed. I always do my best and believe in a continuous learning to become better. There's always room for improvement and more knowledge.
As a customer service representative I know the importance of being patient and kind, no matter if the favor is returned or not. I also know how important it is to be effective, without cutting down on the service.
I am a fast learner and as I am currently studying for my second bachelor's degree (in Business Administration) I am used to keep myself self motivated and my weeks very well organized.
During an interview I could further explain why i would be a good choice for your company!
Looking forward to hearing from you!
Hello, If you are looking for someone who can bring you result than your search end at us. We have a vast experience in Appointment setting, sales and lead generation industry and best suited for your requirement.
It would be really appreciated if you can allow an opportunity to have a word with you and proposed you how we can take your business to next level. We believe in providing quality work at reasonable cost. We have our own calling system and we also don't charge anything upfront. Try us out and I am sure you will be happy with our work
hello, My name is Ashish Singh. My city name is Delhi and my country name is India. I want to know more about your project. I have seen your advertisment on Freeelancer.com. I am having a team of good skilled persons and can do and deliver your work with good quality on time. I want the details of your work. Please revert soon if you are interested.
Thanks and regards!!
I am a native English speaker and writer with years of experience in customer service (virtual). I am a masters educated professional and will not fail you if considered.
My professional experience in customer support/virtual assistant, excellent call handling, b2b lead generation and appointment fixing for clients, Internet research, MS Office skills and data entry services makes me relevant for this project. I would like to be considered for this project please go through my profile and give the opportunity and the best result will be delivered. Thank You.
I can assure of the best services and project delivery in time.
Rates negotiable.
Skype: Chetan.
A recent project with Australia's leading telco as a Contact Center Specialist/Consultant, handling the whole back of house department in terms of process improvement and excellence will be my greatest edge to this project.
Hi there,
My name is Juan Carlos Quan, I am 32 years old with more than 3 years of experience working through different well known call centers such as SYKES, Teleperformance, Focus Services and also through home based projects I am well trained in customer support, sales, live chat, email support and retention. I am available to work Monday to Friday through any schedule 40 hours per week.
I hope to hear from you soon and appreciate the opportunity.
Working in the insurance industry for 8 years I have gained crucial experience in dealing with customers complaints and issues and attaining the relevant training to resolve those issues.
Relevant Skills and Experience
In the fast paced insurance industry, one has to learn to solve all problems with courtesy, politeness with the utmost accuracy. My analytical background gives me an advantage few others will have.
Dear Sir/Madam
My name is Anthony Bui and I have been managed business & personal accounts for Telstra - a leading telco in Australia for 8 years as business account manager. In fact, serving and satisfying customers including complaints are daily basis which strengthen relationship and sale activities.
As the best business development manager, my salary and comm in Melbourne are quite attractive but i recently returned to Vietnam and very excited to apply for your project.
Thanks for your consideration and looking forward to hear from you to discuss further.
Regards
Anthony Bui
