Need Predictive Dialer for Call Center with CRM

₹12500-37500 INR

Avslutat

Publicerad

över fem år sedan

₹12500-37500 INR

Betalning vid leverans

CRM pointers which are important to have a smoothly analyze customer's data and agent performance. Just want to add two more points. 1. There should be separate interface for technical team and quality as one can clearly see the number of opened cases/pending resolution cases, reopened cases, Escalated cases to senior technicians for further followups, resolved cases, Void cases, refund offered cases. So that tech agents can do there work with all transparency. 2. It will be great if the CRM will get configured with dialer so that as soon as the call comes in and if it is from existing customer, the customer details will automatically pop up along with the incoming call. 3. Breaks :- Whenever someone is going away from his seat he should put himself on Unavailable and select appropriate reason for being unavailable like 15 Min Break, Meal Break, Meeting, Training. There should be an option to pull up the records from CRM in CSV or excel Format and the one exceeding break should be marked in Red. This will help in tracking the defaulters.

Software Architecture

Project ID: 18089250

Om projektet

6 anbud

Distansprojekt

Senaste aktivitet fem år sedan

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6 frilansar lägger i genomsnitt anbud på ₹39 907 INR för detta uppdrag

@APCTelco

Hi. I'm a asterisk/VoIP consultant with 10+ years of hands on experience in open source & Linux platform and also the below mentioned applications, servers & interfaces. - Installation & configuration of Asterisk based CallCenter & Enterprise applications like VICIdial, FreePBX. - Expertise in System Administration of VICIDial & FreePBX (Sangoma). - VTiger installation & configuration, VTiger integration with VICIDial & FreePBX application. - Configuration of SIP devices, VoIP Trunk Configuration, VOIP phones/Soft phones configuration. - PRI/E1 card installation & Configuration (Sangoma & Digium). - Expertise in IVR (Interactive Voice Response) solution. - Installation of VoIP/SIP gateways (GSM GW, FXO GW, FXS GW) - DINSTAR, Grandstream & Sangoma etc. - Installation and Configuration of iSymphony & Asternic Stats on FreePBX. - FAX Configuration on FreePBX (Sangoma). - FAX To Email on FreePBX (Sangoma). - Odoo integration with FreePBX. - Installation & Configuration of BigBlueButton - Open Source Video Conference Solution. - Installation & Administration of Linux OS's like CentOS, Ubuntu & OpenSuse. - I also have expertise to do all required configurations on asterisk applications like IVR (GUI based or dialplan), VICIDial Agent Page Custom, Custom Logo etc. I'm interested to work on your project. Looking forward for your kind response. Thanks.

₹23 334 INR Om 3 dagar

5,0

(11 omdömen)

4,3

@MRE000

Hi, Please, have a look at my profile. I am a full-stack Engineer, I've BS degree in Computer Science, I've ISTQB certification in Testing, i have 6Y+ of experience in: (Analysis, Web Development, Software Engineering, Software Architect, Quality Assurance, Databases and Linux Administration) So, regards my long years of experience, I can deliver better result in this project. Looking forward to do business with you, Thank you

₹35 000 INR Om 10 dagar

5,0

(4 omdömen)

3,8

@therobust13

do you want a crm or ticketing system? coz you've combined both features in your description and presented then into one CRM. we can discuss it if you didn't get what I mean.

₹44 444 INR Om 10 dagar

5,0

(4 omdömen)

3,5

@Priyanshu1

Hi I have created a crm for a tech support company in the past using php and node js (for web socket). I integrated avaya telephony system in it, but now I strongly recommend asterisk for any web integrations. It has different user levels and departments, case dispositions, closure and transfer scenarios. Ultimately we also ended up integrating logmein session key generation in it. Please message me if interested and we can discuss it further.

₹50 000 INR Om 25 dagar

4,5

(4 omdömen)

3,6

@ramnarayanmishra

I have 14+ year of experience in the filed of computer telephony integration. I have already worked on various project with similar requirement. Note: - The above price is for CRM also

₹37 777 INR Om 10 dagar