Hi,
My name is Jesús Neumann, I am a Service Desk, ITIL, ITSM, OTRS and Help Desk expert consultant., I have more than 7 years of experience in all types of industries. I worked in OTRS for 5 years as a senior consultant, I have an ITIL certification and more than 50 projects of experience around the world doing OTRS, ITSM, ITIL and Help Desk implementations including; project management, conceptual design, installation, configuration, procees design, optimization, upgrades, best practices, migrations and trainings.
I will be happy to help you in your project, we can have a conference call so you can give me more details of the project in order to define the length of the project, check your OTRS system and so on, for me it takes no more than 3 days and I can help you with all tour milestones no problem ok?
Regards
JN