Allow me to introduce our call center and its services; offering high quality performance-driven BPO services through multi-communication channels with over 260 seats across two locations in Palestine, equipped with state-of-art technology, employing up to 750 bilingual employees. We operate around the clock to serve a diverse mix of international and regional clients with an average of 45,000 calls served a day. Our focused management, multilingual capabilities, ISO 27001 certificate , and customer satisfaction have ranked us #1 in the world for "Best Outsourcing Partnership category" at the Contact Center World Awards in 2011 where we were certified The Gold Medal Winner.