Hi there,
My heart leaped when I saw the position for Web research and email handling. My name is Grace Ann Borce and I think I am qualified for the position. I have all of the skills and experience that you’re looking for and I’m confident that I would be a superstar in this project.
I'm an outstanding Customer Service agent based in the Philippines. I have over 6 years of professional experience as a Customer Service Representative in the fast-paced BPO industry. My work is focused on providing good customer service in the airline reservation field. I have an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. I mastered the strategic-relationship and partnership-building skills -- listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. I have the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes.
As a Virtual Assistant, I’m confident in my ability to make anything I put my mind to success. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications.