Greetings,
My name is Jose.
I am a reliable, accountable, committed, friendly and dynamic person. I always keep up my motivation, work great Under Pressure. I am used to working in virtual teams environments.
Over 6 years of experience working as a VA and over 14 years in the Customer Service field for US companies.
I consider myself as a hardworking person.
Some of my previous duties as VA are:
- Managing social media accounts (Instagram, Facebook, LinkedIn).
- Project management.
- Zendesk support (Knowledge base creation, ticket system, chat support)
- Data entry/processing.
- Email management.
- Online research.
- QA tasks.
- Some IT work.
- Remote assistance.
- Calendar management.
- Creating user guides/Knowledge base/FAQ documents.
- Experience in Magento, Prestashop, WordPress and other e-commerce projects management.
- Making How to videos.
- Advanced MS Office tasks.
- Admin tasks.
- Trip planning.
- Recruiting tasks.
- Posts management.
- Video management (YouTube, Vimeo).
- Client's database/account management.
- Billing tasks.
- Bank account/Credit card management.
- Customer support (email, chat, phone, remotely).
I have developed Effective Communication Skills through the 10 years I have worked online.
Hopefully, you can give me the opportunity to talk more about my experience and motivation.
Regards,
Jose