Mobile Games Customer Support Rep.

$7-8 USD / hour

Avslutat

Publicerad

nästan sex år sedan

$7-8 USD / hour

Clipwire Games is looking for a customer service representative to handle our front facing customer interaction and support for several of our web/mobile apps. This job is a permanent remote position with 3 months of probation, the job will be paid hourly and we expect no more than 4 hours per day at peak times and less. We have an average of 1200 tickets per month, varying in complexity. Responsibilities • Answering Email & Facebook Messenger. • Work closely with your manager to handle tickets. • Identify patterns in tickets and report problems early. • We strive for a 72 hour turn around on tickets, pending customer response. • Be comfortable using canned actions and customer responses and be able to identify the correct usage for each. • Optimize and find efficiencies in the ticket workflow. • Working with our custom admin toolset to provide reimbursements to our players when needed. Requirements: • Experience with a customer support software such as Zendesk, we use HappyFox ([login to view URL]) so experience with that is a big plus. • Excellent communication skills, customer-oriented attitude, able to deals with stressful situations • Basic PC knowledge, Windows OS (all versions), mobile operating systems experience (iOS, Android). • Own a computer with stable internet connection. • Knowledge of our products is required. Our Products Bingo Story: [login to view URL] Solitaire Buddies: [login to view URL] [Removed by Freelancer.com Admin for offsiting - please see Section 13 of our Terms and Conditions]

Customer Service

Customer Support

Email Handling

Project ID: 16979553

Om projektet

33 anbud

Distansprojekt

Senaste aktivitet sex år sedan

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33 frilansar lägger i genomsnitt anbud på $8 USD/timme för detta uppdrag

@okechukwu1

Hello! I would love to work as a customer support agent for Clipwire games. I have over 2 years of experience working as a customer chat support agent where I resolved issues which clients had. I am familiar with Comm100 but have not worked with Zendesk although I would be eager to learn as I am a fast learner. My written and spoken English are both good so communication with customers should be straightforward. My current time schedule is flexible so I can work more than 4 hours a day if you require. I have a 4G internet connection and my own laptop as well. This opportunity is long term and it's exactly the type I enjoy. I would do my best for you so please consider me for this position.

$7 USD Om 40 dagar

5,0

(1 omdöme)

4,5

@juvilyn06

I'm a senior technical support analyst with extensive experience in handling inbound calls for hardware and software fixing, email troubleshooting, virus removal and other computer-related issues. I have worked in various fields of customer service to a technical representative to chat and email support. I have experience using Zendesk. You can connect with me should you want me to help you with some work. I assure you, working with me is fun.

$8 USD Om 40 dagar

5,0

(1 omdöme)

3,2

@ajmhaan

A proposal has not yet been provided

$8 USD Om 20 dagar

5,0

(1 omdöme)

1,9

@tamarailic985

Dear Sir/Madam, I would love to help you in your efforts. I am a young professional with a lot of experience, and in my opinion exactly the employee you are looking for - in all of my previous jobs I would end up wearing more “hats” and somehow covering more corners of the task hand. The sum of my past work experiences was exactly a combination of administrative, sales, marketing and customer service roles. I have experience handling tickets, I had done it via email, phone, slack and Freshdesk, always in English, but I am also fluent in Spanish. If you would take my application into serious consideration and hopefully, offer me a contract, I can promise you, you wouldn't regret it. I am not the type of worker who just likes to show up, put in some hours and expect to get paid for that. I like to think of myself as being a champion of a certain project, company or a brand, I find it that I really thrive in those circumstances. Sincerely, Tamara Ilic

$8 USD Om 40 dagar

0,0

(0 omdömen)

0,0

@subhomoysengupta

Hi there, I'm a Graduate, self-motivated, hardworking, team player, self-starter, well organized, multi-tasker, passionate about technology & able to work towards a deadline. Experienced 4 years of B2B Customer Support/ Service for US & Canada ( Telemarketing/ Email Management/ Sales & Marketing/ Inbound & Outbound Call / Online chat support/Lead Generation/ Schedule Management). Excellent Virtual Assistant skill, Data Mining, Online/ Website scraping & Research, Fast Data Entry, Data Processing, Proficient in English (both Writing & verbal). E-mail Etiquette, Familiar with Google Docs, Spreadsheet,, Administrative skills, MS Office, Language Translation, Calendar Management, Social Media Etc. I have my own Laptop with stable, fast, reliable Broadband connection at my home. Looking forward to hear from you soon. Best Regards Subhomoy

$7 USD Om 24 dagar

0,0

(0 omdömen)

0,0

@jagamohanbehera

A proposal has not yet been provided

$7 USD Om 30 dagar

0,0

(0 omdömen)

0,0

@francelita18

A proposal has not yet been provided

$7 USD Om 10 dagar

0,0

(0 omdömen)

0,0

@rameeztariq

Yesterday the same project was posted by some Americans with $20/hr why you're posting same project with $8/hr ? Who is fake the Americans or You?

$8 USD Om 40 dagar

0,0

(0 omdömen)

0,0

@bishalmukherjee

As a highly skilled, certified, and accomplished professional with comprehensive experience of 5+ years in Six Sigma initiatives and Total Quality Management (TQM), P2P, eProcurement, Client Management, Team Management, Global Customer service etc., I possess a wide range of knowledge and experience that will allow me to contribute towards the success of your company. My expertise lies in successfully managing teams, processes, and strategic programs to drive continuous quality improvement efforts through audits and special projects. Through my experience, I have amassed a breadth of knowledge in analyzing data and orchestrating project implementations, as well as a strong understanding of cross-functional team & process management, client engagement, service level compliance, service delivery, and key account management among many others. My skill-set is extensive and well-balanced. Additionally, my established success in training and directing staff positions me to make a significant contribution to your organization. I also am well versed in MS Suite, editing/content creation, recruitment, forecasting and business communication. Please reach out for detailed resume and references of my previous employers.

$7 USD Om 40 dagar

0,0

(0 omdömen)

0,0

@AlvinCanceran

Hi, I think I'd be a great candidate for this post. I've been doing customer service for more or less 15 years of which 9 years were spent in the call center industry assisting US accounts. I rose from being an Agent to the position of a team leader in 3 years. I am very familiar with escalations and problematic accounts. I do have my own computer and a very strong internet connection. I currently am not tied to anyone so if you'd consider me, I can start right away. I hope to hear from you soon.

$7 USD Om 40 dagar

0,0

(0 omdömen)

0,0

@Immortal0907

Hi, I think I would be perfect for your job. I don't have much experience but I wrote a bunch of emails to customer support of different games and products. I know how customers like their problems to be handled.

$8 USD Om 40 dagar

0,0

(0 omdömen)

0,0

@ralucastoica18

Hello, I have seen the job post and I think I could be really useful! I have experience and abilities for doing a great job! In fact I have collaborated with an e-commerce company Muhummy doing this same job and for Microsoft now. I'm fast learner, I'm serious and reliable, hard working and used to manage strict deadlines. I hope we can collaborate for this project I will enjoy offer you my abilities. Please feel free to contact me for more Information. Best regards, Raluca Stoica

$8 USD Om 40 dagar

0,0

(0 omdömen)

0,0

@ajesteras

I can assure you a quality work from me Relevant Skills and Experience I have 8 yrs of BPO experience as a customer service. And just recently I worked as a general virtual assistant to a dental office for more than a year. I hope my experience will help me qualify

$8 USD Om 20 dagar

0,0

(0 omdömen)

0,0

@hrbbo

I am a pro to handle customer service as I am into this industry from last 8 years. I have been handling every type of query and complaint related to product. I am the best resource to get hired.

$8 USD Om 10 dagar

0,0

(0 omdömen)

0,0

@CharmaineAguilar

Hi, Zendesk expert here, worked for a mobile application campaign as an email support representative. I can sure get the job done. I know how to deal with upper level management as I have also become a team lead so I know how it works. •We strive only for a 24 hour turn around on tickets, pending customer response. We've used macros/templates as canned responses so I'm very much comfortable with this. I'm a mobile enthusiast so I'm knowledgeable of your products. Looking forward to hear from you, Charmaine

$7 USD Om 10 dagar

0,0

(0 omdömen)

0,0

@jorelvender

I have a Computer and a 20mbps internet. I’m highly knowledgeable in computer, I’m tech savvy and very familiar on surfing the internet. Very quick learner. Relevant Skills and Experience I’m an online vehicle sales agent. I’m very good in handling clients. Closed a deal most of the time. Very familiar with online sales and social media marketing.

$8 USD Om 40 dagar

0,0

(0 omdömen)

0,0

@r1123

A proposal has not yet been provided

$8 USD Om 20 dagar

0,0

(0 omdömen)

0,0

@zhurley

If you are looking for a brilliant person with a entrepreneur mentality who knows how important is to keep clients happy, you just found me. Relevant Skills and Experience Tickets issuing, crm tools, android/iOS, mac & windows

$8 USD Om 25 dagar

0,0

(0 omdömen)

0,0

@Ceraunophile

It would mean a lot to me if you would give me this job, I promise it would be done with perfectcion and within the time limit.

$7 USD Om 20 dagar

0,0

(0 omdömen)

0,0

@luislopes89

Luis F. Lopes Customer service, Shopify partner, graphic designer and video editor. Portugal Lisbon. To whom It May Concern, As a great enthusiast that I am for the technology and the evolution that takes us to the business levels, I could not help being interested in his proposal. I am a positive and enterprising person, since I also have gaming skills, typing and I am a very sociable person. I like projects that challenge my knowledge and skills. In my skills you can find three languages: Spanish (mother tongue) Portuguese (Level of communication). Basic English). I have 9 years of experience in customer service in person, I was manager and owner of several companies in Venezuela, in which I was responsible for sales, purchases, personnel management, customer service in wholesale and retail . Due to causes beyond my control I moved to Lisbon Portugal, I have been here for 9 months and I am looking for new opportunities. I would like to have the opportunity to talk about the objectives of the project and show you how my skills and abilities can translate into the growth of your company.

$8 USD Om 20 dagar