2 Days Workshop on " Creating Customer Delight"

Hi I am a Freelance Corporate Trainer conducting two days workshop on Creating Customer Delight in your Organisation or Online.I do hold a vide experience and am open to travel. Join my Training Sessions. This training program provides participants with skills and knowledge to consistently delight both internal and external customers. The following topics will be covered: • The difference between customer satisfaction and customer delight; • The latest research on the cost of customer dissatisfaction; • Statistics on the positive impact consistent customer delight has on an organization’s ability to increase profitability and results; • The three elements of creating customer delight; • Identifying customer expectations; • Building systems for meeting customer expectations; • Identifying the opportunities to delight customers; • Empowering employees to respond to opportunities for customer delight; • Personal drivers that fuel consistent customer delight; • Customer delight heroes and legends: the theory in action; and • Action planning: identification of key opportunities and strategies for delighting customers in their team, business unit, role, or company. The Green Pen Consultant can help you to ger trained in your organization or online or groups. (Removed by Freelancer.com Admin)