I have worked with top educational institutes in India by training 400,000+ professional students on Soft Skills and English Language. I did my own business development, so I know how to call, fix appointment and take time from them. Moreover I can support with a lot of references too. You can see my Linkedin profile for clients i have.
15 years of experience I am an Expert in Calling, Customer Service, Email Writing, Chat, Notes Making and Sales
Coached 80,000+ working professionals on Customer Service, Calling, Emails, Chat for DELL, AMEX, IBM, National Australia Bank, Westpac, Citibank, AT&T, NBS for their International contact centers
AMEX
Nominated by AMEX as 'World's Best Employee' for providing Outstanding Customer Services on calls. Topped among 250 team members in 'Best Voice Quality' for Six Months in a row.
200+ calls a day / 100% Score, 100% Accuracy Zero Defects, Lowest AHT
DELL
Top Technical Support Officer and Resolution Expert in DELL’s International Contact Center. Handled irate customers, provided floor support to Customer Service Associates, Trained New Hires on Calling, Customer Service and Email Writing. Got Highest Appreciation
National Australia Bank
Coached bankers of National Australia Bank on professional Calling, Email Writing, Live Chat and Notes Making. Trained New Hires on same. Provided Floor Support, Conducted Huddles to uplift the Customer Experience and Business Quality.