German speakers needed for a long term project (100% remote)

Would you like to perform support tasks from the comfort of your home as a member of a diverse and youthful team? United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. We are currently expanding our dynamic team and looking for a talented German speaking CSR to assist our Client who is Europe’s leading provider of micro-mobility. If you are a motivated freelancer who finds passion in customer support, this job is meant for you. Your daily tasks would consist of: - Providing support via incoming calls and written messages in German ensuring ensure the Service Desk meets all SLA compliance requirements - Escalate problems in German language for Second Line Help-desk - Help with any additional administrative tasks on campaign - Being on time and available for given shifts and substitution of other agents if needed - Participation on all required training - You are our ideal candidate if you have: - Proficient German and solid English language skills with at least 1 year experience in call/service center - Technology acumen (familiaritiy with CRM tools is an advantage) - Availability to work minimum 5-6 hours daily in CET timezone What we offer: - Payment of 13 EUR/hour - Bonus of 300 - 600 EUR after 3 months of work (will be calculated based on worked hours/month) - Performance-based incentives - Remote work with flexible schedule Please note that this is a freelancer contract-based opportunity, so taxes and any social insurance contributions would be handled & paid by the Freelancer. Your home office should consist of: - USB Headset - Computer or Laptop with Windows operating system (Windows 8 or above) - Broadband internet connection