HOSTED/CLOUD Based CUSTOM IVR (PHARMACY)

On Premise – Cloud Based Hosted IVR =============================== HOSTED IVR should provide a feature-rich pharmacy adherence platform that fully integrates Inbound IVR and Star Adherence outbound communication as part of patient, pharmacy, and prescriber services. Next generation platform engages patients with the ease and choices that are in demand: 24/7 access to the pharmacy via telephone, internet/browser, and mobile devices. Inbound IVR With the goal of providing a unique and meaningful experience to every caller, the Inbound IVR functionality or module, under HOSTED IVR platform Additionally, being able to offer cloud-based, centralized and on-premise installations allows HOSTED IVR to fit into any pharmacies environment. Auto - Attendant A service that helps to maximize pharmacy productivity. For those pharmacies that want all callers to be answered on the first ring 24 hours a day, 7 days a week. Auto - Attendant should offer full menu of options to callers such as listing to store hours, location and store promotions, placing a refill order, transferring to departments or individual extensions, and leaving voicemail messages. Multiple language menus are supported. Prescription-refill by Telephone Callers have the ability to place prescription refill orders 24/7 through the use of their telephone keypad. The prescription number and refill availability is verified, with any issues being voiced to the caller. Next the caller hears a friendly confirmation that their order has been submitted to the pharmacy and will be filled, and last, they are given a time to pick up their prescription order. Because HOSTED IVR has access to all patient prescriptions on file, other prescription information and loyalty opportunities can be voiced during the call if enabled. • Text-To-Speech playback of patient name and medication is also available • Mail order and compounding pharmacy features also offered. Leave Message with Auto - Attendant Convenient option for patients to order additional items with the prescriptions. Refill Authorization Interacts with the pharmacy system to determine if prescriber authorization is required. Patient has the option to direct the pharmacy to seek authorization. Refill Reminder Enrollment* Patient not already enrolled for automatic refill reminders may be given the option. Auto - Attendant Ready Option* Patients can be given the option to receive notifications when the prescription orders are ready for pickup. Once they opt-in, the question is no longer asked. Check Status Patients can check the status of a prescription refill order. • Ready for pickup • Still being worked on • Awaiting authorization • Already picked up and more! Check Status requires a pharmacy system or 3rd party workflow integration.